Qq2 platform's Terms and Conditions

1 General Terms & Conditions

These terms and conditions ("Terms") apply to the use of the qq2 platform and all its services. qq2 ("we", "the Company") is an online gaming platform operating under an international gaming licence. These Terms form a legally binding agreement between you ("user", "player") and qq2.

By using our services through the qq2 website, app, or any other channel, you are considered to have automatically accepted these terms and conditions. If you do not agree, please refrain from using our services.

1.1 Scope of Services

Qq2 offers the following services: Sports Betting, Live Casino, slots, and other online gaming activities. All services are available to eligible users only.

1.2 Eligibility Requirements

• You must be 18 years of age or older.
• You are not a resident of any jurisdiction where online gaming is strictly prohibited.
• You are of sound mind and capable of entering into a contract independently.
• You are not on qq2's self-exclusion list.

2 Account Register

To register on qq2, you must provide accurate and complete information. The details submitted at registration may be used for identity verification at a later stage.

2.1 Information Required for Registration

• Full Name (as shown on your National ID)
• Date of birth
• Mobile Number
• Email address
• Residential Address

2.2 Account Security

It is your responsibility to keep your account password and login details strictly confidential. Never share your password with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

Qq2 will not be liable for any losses resulting from a failure to maintain account security. That said, our support team is always on hand to help.

2.3 Single Account Policy

Only one account is permitted per person, household, device, or IP address. Creating multiple accounts will result in all accounts being closed and all bonuses being forfeited.

3 Identity Verification (KYC)

Qq2 complies with international anti-money laundering regulations. As a result, KYC (Know Your Customer) verification is mandatory before making withdrawals or processing high-value transactions.

3.1 Required Documents

• Government-issued photo ID (National ID, passport, or driving licence)
• Proof of address (utility bill or bank statement — issued within the last 3 months)
• Proof of mobile banking account ownership

3.2 Verification Process

Verification is typically completed within 24–48 hours of submitting your documents. Withdrawals may be temporarily on hold until verification is complete; however, deposits and gameplay will not be affected.

4 Deposits & Withdrawals

Deposits and withdrawals on qq2 are available via Mobile Banking, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

4.1 Deposit Rules

• Minimum deposit: 100 BDT
• Maximum single deposit: up to the defined limit (may vary by account level)
• Deposits are usually credited instantly
• Deposit fee: Free (though your mobile banking provider's own charges may apply)

4.2 Withdrawal Rules

• Minimum withdrawal: 500 BDT
• Withdrawal processing time: typically between 15 minutes and 24 hours
• Withdrawals can only be made to a verified mobile banking number
• The name on the withdrawal account must match the registered account name

4.3 Transaction Cancellation

A withdrawal request that has already been processed may not be cancellable. If a transaction is delayed due to a technical issue, please contact our support team.

5 Bonuses & Promotions

Qq2 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you must read carefully.

5.1 Welcome Bonus

New members receive a bonus at a set rate on their first deposit. To withdraw this bonus, a specific wagering requirement (typically 10–30x) must be met.

5.2 General Bonus Terms

• Each bonus can only be claimed once (per promotion)
• Bonuses will be automatically cancelled upon expiry
• Certain game restrictions may apply when betting with bonus funds
• Multiple bonuses cannot be active at the same time (unless explicitly stated otherwise)
• Qq2 reserves the right to modify or cancel any bonus offer at any time.

5.3 Bonus Abuse

Any abuse of the bonus system, bonus arbitrage, or fraudulent activity will result in all bonuses and associated winnings being forfeited and the account being closed.

6 Betting Rules

The following rules apply to all betting activity on qq2. They cover Sports Betting, Live Casino, and slots alike.

6.1 Bet Validity

• A confirmed bet cannot be changed or cancelled.
• Qq2 reserves the right to void bets placed at abnormal odds due to a technical error.
• If an event is cancelled or postponed, the related bet will be voided and refunded.

6.2 Maximum Win Limit

A maximum win limit applies to each game and betting market. This limit may vary based on account level and bet type.

6.3 Live Betting

During live betting, there may be slight delays in bet confirmation due to internet latency. qq2 is not liable for this, but we make every effort to ensure a seamless experience.

7 Prohibited Activities

The following activities are strictly prohibited on the qq2 platform:

• Money laundering or transactions involving illegal funds
• Use of automated software (bots) or scripts
• Exploiting system bugs or vulnerabilities
• Attempting unauthorized access to another user's account
• Providing false or misleading information
• Claiming bonus benefits through multiple accounts
• Defrauding other users through the platform
• Selling or transferring an account to a third party

8 Account Closure & Suspension

8.1 qq2's Rights

Qq2 reserves the right to suspend or close any account at any time and for any reason, particularly if:

• Evidence of a terms violation is found
• KYC verification not completed
• Suspicious transactions or fraudulent behavior is detected
• In accordance with regulatory authority directives

8.2 User Rights

You may request to close your account at any time. Before closure, you will be given the opportunity to withdraw any verified balance (provided no restrictions apply).

8.3 Self-Exclusion

As part of responsible gaming, you can lock your account for a set period at any time. To learn more, visit our Responsible Gaming Visit the page.

9 Limitation of Liability

Qq2 always strives to provide reliable service. However, qq2 will not be held liable in the following situations:

• Interruption to a game or bet due to loss of internet connection
• Errors caused by third-party software or game providers
• Circumstances beyond our control (natural disasters, server attacks, etc.)
• Losses resulting from the user's own negligence

Our support team will do their utmost to assist with any technical issues. If you encounter a problem, please contact support with a screenshot.

10 Privacy Policy

Qq2's full policy on the collection, storage, and use of your personal information is published separately. The key points are:

• We only collect information that is necessary to provide our services.
• Your information is never sold to third parties.
• Information may be shared at the request of regulatory authorities.
• You may request to view or delete your personal data at any time.

For more details, visit our Privacy Policy Read the page.

11 Changes & Amendments

Qq2 reserves the right to update these terms and conditions at any time. Users will be notified of significant changes via email or an in-platform notice.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Dispute Resolution

Any dispute between qq2 and a user will first be addressed through mutual discussion. If you have a complaint, please contact us at [email protected].

12.1 Complaint Process

1. Submit a complaint to support (with full details and supporting evidence).
2. Our team will provide an initial response within 48 hours.
3. For complex cases, we will aim to provide a full resolution within 7 business days.
4. If an internal resolution is not reached, external mediation is available.

12.2 Legal Jurisdiction

These Terms are governed by the laws of qq2's licensed jurisdiction. Any legal disputes will be subject to the final decision of the courts within that jurisdiction.